Announcements

1) Temporary Closure of Keningau Branch, Putrajaya Branch and Jalan Sultan Sulaiman HPC

2) Resumption of Business for Banting Branch and Kota Kinabalu Branch

Dear Valued Customer,

We wish to inform that the following branches and business unit have been temporary closed w.e.f. 18 January 2021 (Monday) until further notice.

Banting Branch (BTG) and Kota Kinabalu Branch (KKU) which were closed earlier on 4 January 2021 and 6 January 2021 respectively have resumed business w.e.f. 18 January 2021.

The updated list of Branches/Business Units affected by the temporary closure is as set out below:

List of Selected Business Units for Temporary Closure

Should you require further details of the partner branch, please click the following link:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

For banking transactions, customers are advised to utilise the Bank’s electronic banking, mobile banking and other online services which remain uninterrupted, as part of its physical distancing measures to ensure effective containment of COVID-19 outbreak.

Thank you.
 

1) Penutupan Sementara Cawangan Keningau, Cawangan Putrajaya dan Pusat Sewa Beli (PSB) Jalan Sultan Sulaiman

2) Penerusan semula Perniagaan Cawangan Banting dan Cawangan Kota Kinabalu

Pelanggan yang Dihargai,

Dimaklumkan bahawa cawangan dan unit perniagaan yang berikut telah ditutup buat sementara bermula pada 18 Januari 2021 (Isnin) sehingga diberitahu kelak.

Cawangan Banting (BTG) dan Cawangan Kota Kinabalu (KKU) yang sebelum ini ditutup masing-masing pada 4 Januari 2021 dan 6 Januari 2021 telah memulakan semula perniagaan pada 18 Januari 2021.

Senarai terkini Cawangan/Unit Perniagaan yang terkesan dengan penutupan sementara itu adalah seperti di bawah:

Senarai Unit Perniagaan Terpilih untuk Penutupan Sementara

Sekiranya anda memerlukan butir-butir lanjut mengenai cawangan pekongsi, sila klik pautan yang berikut:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

Untuk urus niaga perbankan, pelanggan dinasihatkan agar menggunakan perbankan elektronik, perbankan mudah alih dan perkhidmatan dalam talian Bank lain yang tiada mengalami gangguan, sebagai sebahagian daripada langkah penjarakan fizikal dalam memastikan keberkesanan usaha menangani wabak COVID-19 tersebut.

Terima kasih.
 

1) 暂时关闭根地咬分行，布城分行和苏丹苏莱曼路租购中心

2) 万津分行和哥打京那巴鲁分行恢复营业

亲爱的顾客，

谨此通知，从2021年1月18日（星期一）起，本行以下的分行和业务单位暂时关闭营业，直至另行通知为止。

之前分别于2021年1月4日和2021年1月6日关闭的万津分行 (BTG) 和 哥打京那巴鲁分行 (KKU) 已经在2021年1月18日起恢复营业。

受到暂时关闭影响的最新分行/业务单位列表如下：

暂时关闭的业务单位列表

倘若您需要获得关于伙伴分行的进一步详情，请按以下链接：

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

客户受劝告善用仍然不受干扰的本银行的电子银行、流动银行和其他在线服务处理银行交易，這是人身距离措施的一部分，以确保有效地抑制新冠肺炎病毒的蔓延。

谢谢。

PB Debit Cards/ PB Credit Cards/ PIB Credit Cards-i

Dear Valued Cardmembers,

It is important to keep your personal details updated at all times.
Kindly click here to download form, complete and email your completed form to us at custsvc@publicbank.com.my. We are glad to assist.

Thank you.

KUALA LUMPUR – Public Bank Berhad (“PBB”) confirms that two (2) of its employees from Public Bank – Keningau Branch, Sabah and Public Islamic Bank – Putrajaya Branch, Wilayah Persekutuan have tested positive for COVID-19 on 15 January 2021. The two employees last reported to work on 12 January 2021 and 15 January 2021.

Both affected branches have been temporarily closed from 18 January 2021. Deep cleaning and sanitization activities have been carried out in accordance with Kementerian Kesihatan Malaysia guidelines at the affected branches. As an added precaution, employees who had come into close contact with the affected employees had been placed on home-quarantine. Rest assured that we have taken all necessary precautionary measures to ensure the health and safety of our customers, employees and the community.

Customers are encouraged to perform their banking transactions online via www.pbebank.com, or download our PB engage MY mobile app.

Please be informed that the promotional interest/profit rates for the following Campaign will be revised with effect from 15 January 2021:

• PB Fixed Deposit/Term Deposit-i Campaign

Semakan Semula Kadar Promosi untuk Kempen Deposit Tetap/Deposit Bertempoh-i

Dimaklumkan bahawa kadar faedah/keuntungan promosi untuk Kempen yang berikut akan disemak semula bermula pada 15 Januari 2021:

• Kempen PB Deposit Tetap/Deposit Bertempoh-i

Klik sini untuk Terma dan Syarat yang disemak semula.

Dear Valued Customer,

Following the announcement by the government on the implementation of nationwide MCO/CMCO/RMCO, the banking/business hours of Branches/ Hire Purchase Centers (HPC)/ Hire Purchase Hubs (HPH) have been revised as set out below:

For banking transactions, customers are advised to utilise the Bank’s electronic banking, mobile banking and other online services which remain uninterrupted, as part of its physical distancing measures to ensure effective containment of COVID-19 outbreak.

Thank you.
 

Semakan Semula Waktu Perbankan/Perniagaan bagi Unit Perniagaan

Pelanggan yang Dihargai,

Berikutan pengumunan Kerajaan mengenai pelaksanaan PKP/PKPB/PKPP di seluruh negara, waktu perbankan/perniagaan bagi Cawangan/Pusat Sewa Beli/Hab Sewa Beli telah disemak semula seperti yang berikut:

Untuk urus niaga perbankan, pelanggan dinasihatkan agar menggunakan perbankan elektronik, perbankan mudah alih dan perkhidmatan dalam talian Bank yang tiada mengalami gangguan, sebagai sebahagian daripada langkah penjarakan fizikal dalam memastikan keberkesanan usaha menangani wabak COVID-19 tersebut.

Terima kasih.
 

更改业务单位的银行营业时间

亲爱的顾客，

随着政府宣布在全国实施行动管制令(CMO)/有条件行动管制令(CMCO)/复原行动管制令(RMCO), 本银行各分行/租购中心/租购枢纽中心的银行营业时间更改如下：

客户受劝告善用仍然不受干扰的本银行的电子银行、流动银行和其他在线服务处理银行交易，這是人身距离措施的一部分，以确保有效地抑制新冠肺炎病毒的蔓延。

谢谢。

Dear Valued Customer,

We wish to inform that the partner branch of Subang Jaya Branch (SJA) under temporary closure w.e.f. 7 January 2021 (Thursday) has been revised as follows:

Kepong (KPG) Share Investment Unit (SIU) as the partner business unit for SJA SIU remains unchanged.

The updated list of Branches/Business Units affected by the temporary closure is as set out below:

List of Selected Business Units for Temporary Closure

Should you require further details of the partner branch, please click the following link:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

For banking transactions, customers are advised to utilise the Bank’s electronic banking, mobile banking and other online services which remain uninterrupted, as part of its physical distancing measures to ensure effective containment of COVID-19 outbreak.

Thank you.

Pertukaran Cawangan Pekongsi bagi Cawangan Subang Jaya

Pelanggan yang Dihargai,

Dimaklumkan bahawa cawangan pekongsi bagi Cawangan Subang Jaya (SJA) yang kini ditutup buat sementara bermula pada 7 Januari 2021 (Khamis) telah ditukar seperti yang berikut:

Unit Pelaburan Saham Kepong (KPG) (SIU) kekal sebagai unit perniagaan pekongsi Unit Pelaburan Saham Subang Jaya (SJA).

Senarai terkini Cawangan/Unit Perniagaan yang terlibat dengan penutupan sementara itu adalah seperti yang berikut:

Senarai Unit Perniagaan Terpilih untuk Penutupan Sementara

Sekiranya anda memerlukan butiran lanjut mengenai cawangan pekongsi, sila klik pautan yang berikut:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

Untuk urus niaga perbankan, pelanggan dinasihatkan agar menggunakan perbankan elektronik, perbankan mudah alih dan perkhidmatan dalam talian Bank yang tiada mengalami gangguan, sebagai sebahagian daripada langkah penjarakan fizikal dalam memastikan keberkesanan usaha menangani wabak COVID-19 tersebut.

Terima kasih.

更改梳邦再也分行的伙伴分行

亲爱的顾客，

本行谨此通知，从2021年1月7日（星期四）起暂时关闭的梳邦再也分行 (SJA) 的伙伴分行，更改如下：

甲洞股票投资单位 (KPG SIU) 作为梳邦再也股票投资单位 (SJA SIU) 的伙伴业务单位的安排保持不变。

受到暂时关闭影响的最新分行/业务单位列表如下：

暂时关闭的业务单位列表

倘若您需要获得关于伙伴分行的进一步详情，请按以下链接：

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

客户受劝告善用仍然不受干扰的本银行的电子银行、流动银行和其他在线服务处理银行交易，這是人身距离措施的一部分，以确保有效地抑制新冠肺炎病毒的蔓延。

谢谢。

Click here for Financial Results as at 30 September 2020.
Click here for Pillar 3 Disclosure.
 

Public Bank Berhad (“PBB”) confirms that one of its employees from Public Bank – Papar Branch, in Sabah has tested positive for COVID-19 on 21 October 2020. The said employee had not reported to work since 9 October 2020.

The affected branch has been temporarily closed from 21 October 2020, and deep cleaning and sanitization activities have been carried out in accordance with Kementerian Kesihatan Malaysia guidelines. As an added precaution, employees who had come into close contact with the affected employee had been placed on home-quarantine. Rest assured that we have taken all necessary precautionary measures to ensure the health and safety of our customers, employees and the community.

Customers are encouraged to perform their banking transactions online via www.pbebank.com, or download our PB engage MY mobile app.

Dear Valued Customers,

We regret to inform that our PBe Customer Support Help Desk is experiencing an influx of calls during CMCO. Your call may be diverted to ATM Help Desk for assistance. If you have any queries or experiencing problems regarding PBe or PB engage, please contact our customer support via email at customersupport@publicbank.com.my. Our Customer Support team will contact you as soon as possible.

Thank you for your cooperation and understanding.

Resumption of Business for Tawau Branch & Temporary Closure of Kota Damansara Branch

Dear Valued Customer,

We wish to inform that Tawau Branch has resumed business w.e.f 12 October 2020 and the banking hours has been revised as 9:30am to 3:00pm until further notice.

Meanwhile, Kota Damansara Branch has temporarily ceased operations starting from 12 October 2020 until further notice. For alternative arrangement, customers may visit the nearest partner branch i.e. Damansara Jaya for essential financial services.

List of Selected Business Units for Temporary Closure

Should you require further details of the partner branch, please click the following link:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

Thank you.
 

Penerusan Perniagaan bagi Cawangan Tawau dan Penutupan Sementara Cawangan Kota Damansara

Pelanggan yang Dihargai,

Dimaklumkan bahawa perniagaan di Cawangan Tawau telah diteruskan semula bermula semalam, 12 Oktober 2020 dengan waktu perbankannya diubah dari pukul 9.30 pagi hingga 3.00 petang sehingga ke tarikh yang akan dimaklumkan kelak.

Sementara itu, operasi di Cawangan Kota Damansara telah dihentikan sementara mulai semalam, 12 Oktober 2020 sehingga diberitahu kelak. Sebagai alternatif, pelanggan boleh mengunjungi cawangan pekongsi terdekat iaitu Damansara Jaya untuk perkhidmatan kewangan penting.

Senarai Unit Perniagaan Terpilih untuk Penutupan Sementara

Untuk butiran lanjut mengenai cawangan pekongsi, sila klik pautan yang berikut:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

Terima kasih.

斗湖分行恢复营业, 哥打白沙罗分行暂时关闭

亲爱的顾客，

谨此通知，我们的斗湖分行从2020年10月12日起恢复营业，而银行营业时间将修改为早上9时30分至下午3时，直至另行通知为止。

与此同时，哥打白沙罗分行 将从2020年10月12日起暂停营业，直至另行通知为止。作为替代安排，顾客可前往邻近的伙伴分行，即白沙罗再也分行，以获得重要的金融服务。

暂时关闭的部分业务单位列表

倘若您需要获得伙伴分行的进一步详情，请按以下链接：

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx

谢谢。

Public Bank Berhad (“PBB”) confirms that one of its employees from Public Bank – Kota Damansara Branch, in Selangor has tested positive for COVID-19 on 12 October 2020. The said employee had not reported to work since 7 October 2020.

The affected branch has been temporarily closed from 12 October 2020, and deep cleaning and sanitization activities have been carried out in accordance with Kementerian Kesihatan Malaysia guidelines. As an added precaution, employees who had come into close contact with the affected employee had been placed on home-quarantine. Rest assured that we have taken all necessary precautionary measures to ensure the health and safety of our customers, employees and the community.

Customers are encouraged to perform their banking transactions online via www.pbebank.com, or download our PB engage MY mobile app.

Dear Valued Customers,

The Bank has launched the Lembaga Hasil Dalam Negeri Malaysia (LHDNM) e-Stamp Duty Service via PBe and PB enterprise’s Bill Payment.

Customers can make stamp duty payment to LHDNM by key in the Adjudication Number provided by LHDNM as the payment reference.

How to perform e-Stamp Duty payment:

1. Retail Customer
   1. Logon to the online banking
   2. Select “Bill Payment”
   3. Select “Lembaga Hasil Dalam Negeri (STAMP)” then click “Next”
   4. Choose your “From Account” and enter the “Adjudication Number”
   5. Click “Request PAC Now” and enter the PAC number
   6. Click “Confirm” to complete the transaction


2. Corporate Customer (Maker)
   1. Logon to the online banking
   2. Select “Bill Payment”
   3. Select “Lembaga Hasil Dalam Negeri (STAMP)” then click “Next”
   4. Choose your “From Account” and enter the “Adjudication Number”
   5. Click “Submit”
    

   Corporate Customer (Authorizer)

   1. Logon to the online banking
   2. Click “Pending Approval”
   3. Select the transaction(s) that need to authorize and click “Approve”
   4. Enter the “SecureSign Code”
   5. Click “Confirm” to complete the transaction

Additional Notes:
Please register with STAMPS before proceed with the Stamp Duty payment via PBe and PB enterprise.

KUALA LUMPUR – Public Bank Berhad (“PBB”) confirms that one of its employees from Public Bank – Bintang Walk Branch, in Wilayah Persekutuan has tested positive for COVID-19 on 7 October 2020. The said employee had not reported to work since 29 September 2020. The employee contracted COVID-19 from family members.

The affected branch has been temporarily closed from 7 October 2020, and deep cleaning and sanitization activities have been carried out in accordance with Kementerian Kesihatan Malaysia guidelines. As an added precaution, employees who had come into close contact with the affected employee had been placed on home-quarantine. Rest assured that we have taken all necessary precautionary measures to ensure the health and safety of our customers, employees and the community.

Customers are encouraged to perform their banking transactions online via www.pbebank.com, or download our PB engage MY mobile app.

Please click here.

Dear Valued Customers,

Effective 28 August 2020, Telekom Malaysia (TM) will change the Biller Code Name for Biller Code 8888 from TM Unifi Home to TM Unifi.

Kindly refer to the JomPAY Biller Code as printed on your latest TM Bill before making payment.

Important Notes:

1. Customers who have set the bill as their Favourite, please ensure that you remove the bill to avoid any transaction failure.
2. You may update/ register your TM bill as Favourite by using the latest JomPAY Biller Code Name.

Thank you.

Dear Valued Cardmembers,

Kindy be informed that effective 1 October 2020, all Direct Debit transactions will be excluded from earning any forms of card rewards and/or points.

Please contact our PB Card Services at 03-2176 8000 or email at custsvc@publicbank.com.my if you have any queries.

Thank you.

Click here for Financial Results as at 30 June 2020.
Click here for Pillar 3 Disclosure.
 

Dear Valued Customers,

Please be informed that effective 3 September 2020, there will be a revision on the following Terms and Conditions in PBe and PB engage.

1. Terms and Conditions Governing Public Bank Online Banking (PBe) and Mobile Banking (PB engage)
2. Terms and Conditions Governing the National Addressing Database (NAD)
3. Terms and Conditions Governing the DuitNow Service 
4. National Bill Payment Scheme (JomPAY) Terms and Conditions  

Public Bank and Public Islamic Bank are participating financial institutions of RM1.0 billion PENJANA Tourism Financing (PTF) Scheme to support viable Small & Medium Enterprises (SMEs) in tourism sector, by preserving their capacity as well as assisting them to undertake the necessary investment to adjust and remain viable post-COVID-19.

Salient features of the PTF:

• Loan / Financing up to RM300,000 per SME
• Financing rate of 3.5% fixed per annum
• Moratorium period of 12 months
• Business in operation for a minimum of 2 years
• Recipients of Special Relief Facility's (SRF) and PENJANA SME Financing's (PSF) are not eligible

Terms and conditions apply.

PTF will be available in August 2020. For more information / application, please contact nearest Public Bank and Public Islamic Bank Branches.

PBB/PIBB is ready to assist customers who are not able to meet loan/financing repayment/payment post moratorium ending on 30 September 2020.

PBB/PIBB Repayment Assistance Programme shall be launched soon. A simplified application process will be available at our digital platform upon launching of the Programme.

The Repayment Assistance Programme will comprise flexible repayment terms, which includes reduced monthly instalment and extension of loan/financing tenure.

Further announcement will be made soon upon launching of PBB/PIBB Digital Repayment Assistance Programme.

Further Reschedule Arrangement To Assist Customers Affected By COVID-19 Pandemic (PBrnr)

Invitation to all customers to engage PBB/ PIBB Branches/ Regional Credit Control Centres (Retail Loans/ Financing)/ Credit Administration Centres (Hire Purchase) to promptly reschedule repayment arrangement before 30 September 2020 (as the existing loan/ financing repayment moratorium will expire then).

Simplified digital applications and approval processes for reschedule repayment arrangement is available at https://apply.pbebank.com/pbrnr.

Penjadualan Semula Selanjutnya Untuk Membantu Pelanggan yang Terkesan oleh Pandemik COVID-19 (PBrnr)

Pelawaan kepada semua pelanggan untuk menghubungi Cawangan/Pusat Kawalan Kredit Wilayah PBB/ PIBB (Pinjaman/ Pembiayaan Runcit)/ Pusat Pentadbiran Kredit  (Sewa Beli) untuk membuat Aturan Pembayaran Balik Dijadual Semula dengan segera sebelum 30 September 2020 (memandangkan moratorium pembayaran balik pinjaman/ pembiayaan akan berakhir pada tarikh tersebut).

Aplikasi digital dipermudahkan dan proses kelulusan untuk aturan pembayaran balik dijadual semula disediakan di https://apply.pbebank.com/pbrnr.

Public Bank and Public Islamic Bank are participating financial institutions of RM2.0 billion PENJANA SME Financing (PSF) Scheme to support Small & Medium Enterprises (SMEs) that are adversely impacted by the COVID-19 pandemic.

Salient features of the PSF:

• Loan / Financing up to RM500,000 per SME.
• Financing rate of 3.5% fixed per annum.

Dear Valued Customers,

Please be informed that the Operating Hours for all Self Service Terminals. i.e. ATM/CRM/CDM have resumed back to 06:00 a.m. to 12:00 midnight.

Thank you.

Click here for Financial Results as at 31 March 2020.
Click here for Pillar 3 Disclosure.
 

(Updates pursuant to Ministry of Finance announcement on 6 May 2020)

There will be no interest or charges on the deferred instalment.

However, as a procedural requirement, HP & AITAB HP-i customers are required to complete the Confirmation Form not later than 15 June 2020.

Please CLICK HERE to access the Confirmation Form.

For further details, please refer to:
Frequently Ask Questions (FAQs)

Should you decide not to take up the HP Moratorium please notify your account holding branch in writing by 15 June 2020. You are then required to resume the monthly instalment payments immediately.

Please call our HP Moratorium hunting lines from Monday to Thursday (8.45 a.m. to 5.45 p.m.) and on Friday (8.45 a.m. to 4.45 p.m.) excluding Public Holidays should you require further assistance.

HP Moratorium Hunting Lines: 03-21767701, 03-21767702, 03-21767703

Dear Valued Customer,

We wish to inform that Petaling Jaya Old Town Branch will temporarily cease operations starting from 12 May 2020 until the Enhanced Movement Control Order is lifted.

For alternative arrangement, customers may visit the nearest partner branch i.e. Petaling Jaya New Town Branch for essential financial services.

The Bank’s online banking channels remain uninterrupted. For banking transactions, customers are advised to utilize the Bank’s electronic banking, mobile banking and other online services, as part of its social distancing measures to ensure effective containment of COVID-19 outbreak.

Should you require further details of the partner Branches/Hire Purchase Centres, please click the following link:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

Thank you.

Penutupan Sementara Cawangan Petaling Jaya Old Town

Pelanggan yang Dihargai,

Dimaklumkan bahawa Cawangan Petaling Jaya Old Town akan berhenti beroperasi buat sementara waktu mulai 12 Mei 2020 sehingga Perintah Kawalan Pergerakan yang diperketatkan ditarik balik.

Sebagai pengaturan alternatif, pelanggan boleh mengunjungi cawangan pekongsi terdekat, iaitu Cawangan Petaling Jaya New Town untuk perkhidmatan kewangan penting.

Saluran perbankan dalam talian Bank tidak terganggu. Untuk urus niaga perbankan, pelanggan dinasihatkan agar menggunakan perbankan elektronik Bank, perbankan mudah alih dan perkhidmatan dalam talian lain, sebagai sebahagian daripada langkah pematuhan jarak sosial untuk menyekat penularan COVID-19 dengan berkesan.

Sekiranya anda memerlukan butiran lanjut mengenai cawangan pekongsi/Pusat Sewa Beli, sila klik pautan yang berikut:

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx 

暂时关闭八打灵再也旧区分行

亲爱的顾客，

谨此通知，八打灵再也旧区分行从2020年5月12日起暂停营业，直至加强的行动管制令取消为止。

作为替代安排，顾客可拜访邻近的伙伴分行，即八打灵再也新区分行，以获得重要的金融服务。

本银行的在线银行渠道仍然不受干扰。至于银行交易，顾客受劝告善用本银行的电子银行，流动银行和其他在线服务，作为它确保有效抑制新型冠状肺炎病毒蔓延的社交距离措施。

倘若您需要更多关于伙伴分行/租购中心的详情，请按以下的链接：

https://www.pbebank.com/Personal-Banking/Branch-Locators.aspx

谢谢。

Click here for the List of Business Units to Resume Business w.e.f. 8 May 2020 and 13 May 2020 respectively.

Click here for the List of Business Units Affected by Temporary Closure as at 8 May and 13 May respectively.



Klik di sini untuk Senarai Unit Perniagaan yang meneruskan perniagaan bermula pada 8 Mei 2020 dan 13 Mei 2020.

Klik di sini untuk Senarai Unit Perniagaan yang Terbabit dengan Penutupan Sementara pada 8 Mei 2020 dan 13 Mei 2020.

部分业务单位恢复营业

亲爱的顾客，

谨此通知，本行在政府行动管制令下于较早前关闭的业务单位，将分阶段恢复营业，详情如下：

1. 从2020年5月8日 (星期五)起，17 家分行将恢复营业。所有业务单位的银行/营运时间为上午9.30 分至下午2时。
2. 从2020年5月13日 (星期三)起，7 家分行和1家租购中心将恢复营业。所有业务单位的银行/营运时间为上午9.30 分至下午3时。
3. 从2020年5月18日 (星期一)起，所有业务单位的一般银行/营运时间为上午9.30 分至下午4时。

请按此以获得分别于2020年5月8日及2020年5月13日恢复营业的业务单位列表。

请按此以获得截至2020年5月8日及2020年5月13日为止仍然暂时关闭的业务单位列表。

谢谢。

Dear Valued Customers,

Please be informed that the Bank adopts a “zero-tolerance approach” towards any form of bribery and corruption in conducting its business. The Bank’s staff are to refrain from offering or receiving any gifts, entertainment, hospitality and non-business travel to/from external party in the course of their duties.

This policy is adopted as means to avoid conflict of interest or appearance of such in our business dealings/in all aspect of the Bank’s business conduct.

Click here for more details.

Thank you.

Dasar Anti-Rasuah dan Anti-Sogokan

Pelanggan yang Dihargai,

Dimaklumkan bahawa Bank mengamalkan "pendekatan sifar toleransi" terhadap apa-apa bentuk rasuah dan sogokan semasa menjalankan perniagaan. Kakitangan Bank dilarang daripada menawarkan atau menerima apa-apa hadiah, hiburan, hospitaliti dan perjalanan yang bukan bagi tujuan perniagaan kepada/daripada pihak luar semasa menjalankan tugas mereka.

Dasar ini diguna pakai bagi mengelakkan konflik kepentingan atau keadaan sedemikian dalam semua urusan perniagaan/aspek pelaksanaan perniagaan oleh Bank.

Klik di sini untuk maklumat lanjut.

Terima kasih.

反贿赂和反腐败政策

尊敬的客户，

谨此通告，本银行在处理业务时，对任何形式的贪污贿赂和腐败事项采取“零容忍方式”。本银行的职员在执行职务时，不得向外部人士提供或接受任何礼物、款待和非商务性质的旅游。

采取这项政策是为了避免在我们的业务交易/在银行所有方面的业务中出现利益冲突或类似情况的出现。

请按此以获得更多详情。

谢谢。

Following the Government’s Extended Movement Control Order (MCO), the banking hours for Kuala Dungun branch are as follows w.e.f. 27 April 2020 until the the MCO is lifted:

The Bank’s online banking channels remain uninterrupted. For banking transactions, customers are advised to utilise the Bank’s electronic banking, mobile banking and other online services, as part of its social distancing measures to ensure effective containment of COVID-19 outbreak.

Thank you.

Berikutan Perintah Kawalan Pergerakan (PKP) yang Dilanjutkan oleh kerajaan, waktu perbankan Cawangan Kuala Dungun adalah seperti yang berikut bermula pada 27 April 2020 sehingga kerajaan menarik balik PKP:

Perbankan dalam talian Bank juga akan beroperasi seperti biasa. Untuk urus niaga perbankan, para pelanggan dinasihatkan agar menggunakan perbankan elektronik, perbankan mudah alih dan perkhidmatan dalam talian Bank yang lain, sebagai langkah-langkah pematuhan jarak sosial bagi memastikan keberkesanan langkah-langkah untuk menyekat penularan virus Covid-19.

Terima kasih.

随着政府延长行动管制令，从2020年4月27日起至政府取消行动管制令为止，瓜拉龙运分行的银行营业时间如下：

本银行的在线银行渠道仍然不受干扰。作为社会隔离措施的一部分，客户受劝告善用本银行的电子银行、流动银行和其他在线服务处理银行交易，以确保有效地抑制新冠肺炎病毒的蔓延。

谢谢。

Dear Valued Customer,

Public Bank will temporarily waive all fees for domestic online funds transfer transactions for Interbank GIRO (IBG), Instant Transfer, RENTAS, DuitNow and Bulk Payment from 21 April 2020 to 31 May 2020.

Stay Home. Stay Safe. Bank Safe.

Thank you.
 

Dear Valued Customers, 

Interbank ATM Cash withdrawal fee of RM1.00 is temporarily waived at MEPS Member Bank's ATM from 6 April 2020 until the Movement Control Order (MCO) Period is lifted.

 

Dear Valued Customers,

With reference to the recent announcement on the automatic 6-month moratorium for loans/financing effective 1 April 2020, kindly check if you have any existing E-Standing Instructions (E-SI) scheduled for your PBB Loan / Financing payment. 
 
Please take note that the moratorium will not automatically cancel your scheduled E-SI payments to PBB Loan/Financing. If you wish to stop your scheduled E-SI payments, please log in to PBe / PB enterprise and manually delete your E-SI.

Please follow these simple steps on how to delete an E-SI:

For PBe: 

1. Log in to PBe
2. After login, select ‘Account’
3. Click on ‘E-Standing Instruction (E-SI)’
4. Click on ‘Manage E-SI’
5. Select the E-SI you want to manage and click on ‘View Details’
6. Check the checkbox on which transactions you wish to delete
7. Click on ‘Delete’ to complete the process

1. Log in to PB enterprise
2. After login, select ‘PB Loan/Financing Account'
3. Click on ‘Manage E-Standing Instruction (E-SI)’
4. Check the checkbox on which transactions you wish to delete
5. Click on ‘Cancel E-SI’ 
6. Enter a valid cancellation reason
7. Click 'OK' to submit for Authorizer to approve

Dear Valued Customers, 

Please be informed that there is a temporary revision of the Self Service Terminal (SST) operating hours:- 

Period - With Immediate Effect until end of Movement Control Period (MCO)

1. SST Operating Hours (All States Except Pahang, Kelantan & Perak states) is  07:00 a.m. till 10:00 p.m.
2. SST Operating Hours (For Pahang, Kelantan & Perak states) is  07:00 a.m. till 07:00 p.m.

Thank you for your continuous support.
 

Click here for Financial Results as at 31 December 2019.
Click here for Pillar 3 Disclosure.
 

Dear Valued Customers,

WE ARE COMMITTED TO HELP YOU DURING THESE DIFFICULT TIMES

In light of the COVID-19 pandemic, Bank Negara Malaysia had on 24 March 2020 announced additional measures to assist borrowers/customers affected. We sincerely hope this will provide some relief to our customers who are facing financial adversities to cope with challenges during this period.

Please click here for more details

Click here for Financial Results as at 31 December 2019.

IMPOSITION OF JOMPAY REFUND REQUEST FEE ON PAYER
 
Dear Valued Customers,
 
With effect from 1 January 2020, Public Bank Berhad (PBB) and Public Islamic Bank Berhad (PIBB) will impose a RM2.00 refund fee for each JomPay refund request due to erroneous payment caused by the Customer/Payer.
 
The refund fee of RM2.00 will be deducted from the amount refunded by the Biller to PBB/ PIBB. Only the net amount refunded (after deduction of the said refund fee) will be paid to the Customer/Payer.
 
Thank You.
 

PENGENAAN FI KEPADA PEMBUAT BAYARAN BAGI PERMOHONAN BAYARAN BALIK JOMPAY

Pelanggan yang Dihargai,

Bermula pada 1 Januari 2020, Public Bank Berhad (PBB) dan Public Islamic Bank Berhad (PIBB) akan mengenakan fi pembayaran balik sebanyak RM2.00 bagi setiap permohonan untuk pembayaran balik JomPay disebabkan oleh kesilapan pembayaran oleh Pelanggan / Pembuat Bayaran.

Fi pembayaran balik sebanyak RM2.00 itu akan ditolak daripada amaun yang dipulangkan balik oleh Pengebil kepada PBB/ PIBB. Hanya amaun bersih yang dipulangkan balik (selepas fi pembayaran balik itu ditolak) akan dibayar kepada Pelanggan/Pembuat Bayaran.

Terima kasih.
 

 向付款人征收JOMPAY 退款服务费用
 
亲爱的顾客，

从2020年1月1日，大众银行 (PBB) 和大众回教银行 (PIBB) 将对所有因顾客/付款人的错误付款，对每一项 JomPay 退款要求征收 2令吉 的退款服务费。

2令吉 的退款服务费将从开单者退还给PBB/PIBB的金额中扣除。仅有净退款额 (扣除退款服务费之后) 将支付给顾客/付款人。

谢谢。
 
 

Click here for Financial Results as at 30 September 2019.

Click here for Pillar 3 Disclosure.

Dear Valued Cardmembers,

Kindly be informed that effective 2 October 2019, there will be a revision on PB Credit Card-i Cardmember Agreements pertaining to the Minimum Monthly Payment and Management Fee.

You may retrieve the latest Cardmember Agreements from the links below:
Detailed Changes on Cardmember Agreement Clauses
PIB Credit Card Agreement (with effect from 2 October 2019)

Thank you.

Semakan Perjanjian Kad Kredit PIB

Ahli Kad yang Dihormati,

Dimaklumkan bahawa berkuat kuasa 2 Oktober 2019, semakan akan dibuat atas Perjanjian Ahli Kad bagi PB Kad Kredit-i mengenai Bayaran Bulanan Minimum dan Fi Pengurusan.

Tuan/Puan boleh mendapatkan Perjanjian Ahli Kad yang terkini melalui pautan di bawah:
Perubahan Terperinci mengenai Fasal dalam Perjanjian Ahli Kad
Perjanjian PB Kad Kredit-i (bermula pada 2 Oktober 2019)

Terima kasih.

修改大众银行和大众回教银行信用卡协议

亲爱的卡会员，

谨此通知，从2019年10月2日起，大众银行和大众回教银行信用卡卡会员协议将对最低每月还款以及金融收费 / 管理费作出修改。

您可从以下的连接获得最新的卡会员协议:
卡会员协议条款的更改详情
大众银行/大众回教银行信用卡协议(从2019年10月2日起生效)

谢谢。

Dear Valued Customers,

Kindly be informed that effective 9 October 2019, there will be a revision on PBe and PB engage Terms and Conditions.

You may retrieve the latest PBe and PB engage Terms and Conditions from the link below:

PBe and PB engage Terms and Conditions (w.e.f. 9 October 2019)

Thank you.

Click here for Financial Results as at 30 June 2019.
Click here for Pillar 3 Disclosure.

Please be informed that with effect from 1 August 2019, the annual account maintenance fee for Foreign Currency Current Accoount-i (FCY CA-i) will be revised to RM30.00 (or its equivalent) per annum.

A proportionate amount of RM15.00 (or its equivalent is to be charged on account(s) opened on or after 1 July, as follows:
 

Please be informed that the Interest Rates for CURRENT ACCOUNT/CURRENT ACCOUNT-i (Government & Statutory Bodies) will be revised with effect from 1 July 2019 as follows:

CURRENT ACCOUNT/CURRENT ACCOUNT-i (Government & Statutory Bodies)

Dimaklumkan bahawa Kadar Faedah bagi AKAUN SEMASA/AKAUN SEMASA-i (Kerajaan dan Badan Berkanun) akan disemak bermula pada 1 Julai 2019 seperti yang berikut:

AKAUN SEMASA/AKAUN SEMASA-i (Kerajaan dan Badan Berkanun)

Please be informed that the PBe eTerm Deposit-i (PB eTDi) Campaign will be discontinued with effect from 1 July 2019.

Thank you.


Dimaklumkan bahawa Kempen PB eDeposit Bertempoh-i (PB eTDi) akan diberhentikan mulai 1 Julai 2019.

Terima kasih.

The Bank's BFR and BR has been revised with effect from 10 May 2019.
Click here for more details.

Click here for Financial Results as at 31 March 2019.
Click here for Pillar 3 Disclosure.

Click here for Financial Results as at 31 December 2018.

Click here for Pillar 3 Disclosure.

Please be informed on the revised Terms and Conditions Governing Term Deposit-i Account. The revision will be applied to all the existing and new customers regardless of the Account Opening Date, with effect from 25 March 2019.

Click here for Financial Results as at 31 December 2018

Click here for Financial Results as at 30 September 2018
Click here for Pillar 3 Disclosure.

1. Guide to perform PBB Credit Card/Loan & Hire Purchase Payment
2. Guide to perform the Interbank Giro (IBG)/Interbank Fund Transfer (IBFT) Transaction for Third Party Credit Card/Loan or Financing Payment

Please be informed on the following revised Terms and Conditions:

- Terms and Conditions Governing Current Account-i
- Terms and Conditions Governing Foreign Currency Current Account-i
- Terms and Conditions Governing Savings Account-i
- Terms and Conditions Governing Term Deposit-i Account

The revision will be applied to all the existing and new customers regardless of the account opening date, with effect from 1 September 2018.

Dear Customers,
 
Dewan Negara has passed the Goods and Services Tax (Repeal) Bill on 20 August 2018 and as such, the Goods and Services Tax (GST) will be abolished with effect from 1 September 2018.

Following this announcement, the Bank has updated our fees and charges to reflect the above GST abolishment.

Click here for Financial Results as at 30 June 2018.
Click here for Pillar 3 Disclosure.

Dear Customers,

The Finance Ministry has recently announced that Goods and Services Tax (GST) for goods and services that are imposed at a standard rate of 6% will be reduced to zero rated with effect from 1 June 2018 until further notice.

Following this announcement, the Bank has updated our fees and charges to reflect the reduction in the rate of the GST.

Click here for Financial Results as at 31 March 2018
Click here for Pillar 3 Disclosure

Notice on Implementation of Clause 22 of Qard Policy Document please Click here.

For FAQ please Click here.

Click here for Financial Statements as at 31 December 2017
Click here for Pillar 3 Disclosure

Click here for Financial Results as at 31 December 2017
 

Please be informed that with effect from 10 January 2018, the conversion period to convert the PB MySalary Savings Account-i to Savings Account-i will be revised from 6 months to 3 months i.e. if there are no crediting transactions into PB MySalary Savings Account-i for a continuous period of not less than 3 months, the account will be converted to a Savings Account-i.

Accordingly, the revised Terms  & Conditions Governing Savings Account-i will be available in the Bank's website by 10 January 2018.

We seek your assistance in the search for a missing child.
 

No. Laporan Polis: Simunjan RPT/001054/17   Nama: Desmond Eddieyson Anak Davey   Umur: 2 Tahun   Pakaian Terakhir Di Pakai / Fizikal: Pakaian Baju Warna Putih Dan Unggu, Pakai Lampin Tidak Memakai Seluar, Tinggi : 87cm, Berat 12kg, Rambut Hitam, Warna Rambut Hitam, Warna Mata Coklet, Warna Kulit Hitam Manis, Mata Bulat, Badan Kurus.  Tarikh Report: 07/11/2017 @ 1121HRS    Lokasi Kejadian: Kg Ruan Baru, Simunjan Junction S/S Road, Bukit Punda Junction Kg. Ruan Baru Simunjan, 94800 Sarawak.    Maklumat Perhubungan Polis: Insp Mohamad Safiuddin Bin Othman di Talian 014-6994904 Atau Hubungi IPD Simunjan  Di Talian 082-803794.

Click here for Financial Results as at 30 September 2017
Click here for Pillar 3 Disclosure

Please be informed that the Customer Service Charter has been revised.

Click here for more the latest version.

Click here for Financial Results as at 30 June 2017
Click here for Pillar 3 Disclosure

Please be informed on the revised Terms and Conditions Governing Current Account-i. The revision will 
be applied to all the existing and new customers regardless of the account opening date, with effect 
from 26 May 2017. 

Click here for Financial Results as at 31 March 2017
Click here for Pillar 3 Disclosure

Click here for Financial Statements as at 31 December 2016
Click here for Pillar 3 Disclosure

Please be informed on the revised Terms and Conditions Governing Current Account-i. The revision will be applied to all the existing and new customers regardless of the account opening date, with effect from 20 March 2017.

1. Deposit/encashment/withdrawal up to RM10,000 per cheque;
2. Deposit up to RM10,000 per day through Self Service Terminals;
3. Transaction(s) up to RM10,000 per account through any other electronic means, including internet banking, mobile banking or any mobile payment; and
4. Any deposit up to RM10,000 per account per day in cash.

1. A non-resident studying or working in Malaysia with a valid working permit;
2. Spouse, children or parents of a non-resident studying or working in Malaysia;
3. Participant of Malaysia: My Second Home Programme; or
4. A High Commission, Embassy or Consulate.

Please be informed on the revised Terms and Conditions Governing Current Account-i. The revision will be applied to all the existing and new customers regardless of the account opening date, with effect from 22 February 2017.

Please be informed on the revised Terms and Conditions Governing Savings Account-i and Terms and Conditions Governing Current Account-i. The revision will be applied to all the existing and new customers regardless of the account opening date, with immediate effect.

Please be informed on the revised Terms and Conditions Governing Savings Account-i. The revision will be applied to all the existing and new customers regardless of the account opening date, with effect from 23 November 2016.

Click here for Financial Results as at 30 September 2016
Click here for Pillar 3 Disclosure

Dear customers,
 
Kindly visit any of our branches to change your PB Day2Day to PB VISA/MasterCard Lifestyle Debit Card before its expiry date to avoid any disruption to your banking transaction.

Selected branches of the Bank will be extending their opening hours on weekdays and weekends to accommodate the change of your card.
 
Please contact any of our branches should you require further information on the matter.
 
Thank you.

Dear Valued Cardmembers,
Kindly be informed that effective 28 September 2016, card features for the following PB/PIBB Credit Cards will be revised as follows :-
 

Please be informed of the revision of the Terms and Conditions Governing Savings Account-i. The revision will be applied to all the existing and new customers regardless of the account opening date, with effect from 21 September 2016.

Click here for more details.

Click Here for Important Notice.

Click here for Financial Results as at 30 June 2016
Click here for Pillar 3 Disclosure

PB FD Xtra and PB FD Rush Campaigns have been discontinued with effect from 14 July 2016.

Please be informed of the revision of the Terms and Conditions for the following products:-

• Terms and Conditions Governing Savings Account-i
• Terms and Conditions Governing Term Deposit-i Account
• Terms and Conditions Governing Current Account-i
• Terms and Conditions Governing Foreign Currency Current Account-i

Click here for Financial Results as at 31 March 2016
Click here for Pillar 3 Disclosure

Click here for Financial Results as at 31 December 2015
Click here for Pillar 3 Disclosure

The following fees and charges will be imposed with effect from 2 February 2016:

Revised Banker’s Guarantee-i Charges with effect from 21 December 2015

The following fees and charges will be revised with effect from 21 December 2015:

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