Client Charter

 

The delivery of top quality financial services and products and total customer satisfaction are long-cherished traditions at the Public Bank Group. We take special delight in growing together with our customers. Therefore, we are absolutely committed to providing:

Reliable and Quality Services

  1. We shall only offer services and products that are tailored to your needs and success.
  2. We shall achieve this by fully understanding your goals and objectives while ensuring service standards that are consistent and efficient.

Transparency of Products and Services

  1. We shall always represent our products in a clear, responsible and accurate manner so that our delivery will at least match your expectations.
  2. We will fully disclose all the relevant and material terms and conditions relating to the products and services being offered.

Privacy and Security

  1. We highly respect and thoroughly appreciate your concerns on the privacy and security of all personal information and financial transactions handled by us.
  2. We will employ the tightest security architecture to prevent unauthorised access and ensure your peace of mind concerning all your transactions with us.
  3. We will pursue the strongest form of preventive and punitive measures against any party which attempts to compromise your right to transaction security and confidentiality. Prompt response to enquiries and complaints.

Prompt response to enquiries and complaints

  1. We welcome your enquiries feedback and complaints as opportunities to understand and serve your needs better.
  2. We shall therefore promptly and actively respond to all your interactions with us. 
Our commitments to you are born out of our philosophy of developing fruitful partnerships. We recognise that Public Bank's reputation for excellence over the past 35 years is founded on a solid and close alliance with our customers.Hence, we plan to grow into a world-class regional bank by continuing to provide professional financial services, employ cutting edge technology, adopt global best practices and, most of all, stay close to all our customers.