Dear Valued Customer,
Bank Negara Malaysia (BNM) is conducting a survey to assess the effectiveness of disclosures on fees and charges by financial service providers.
The survey was recently launched on BNM’s website and is open for responses until 30 June 2025.
You are welcome to share your experiences with any financial services and products which you had considered or used in the past two years.
Your invaluable feedback will help contribute to improving industry practices, particularly in ensuring the fair treatment of financial consumers.
Survey Link: Consumer Survey on Fees and Charges for Financial Products and Services - Bank Negara Malaysia
Thank you.
